1. Introduction
These terms and conditions ("Terms") govern your use of the Kingdom Holidays Group website and services ("Services"), including our transfer services. By accessing or using the website or Services, you ("you" or "User") agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the website or use the Services.
2. About Us
Kingdom Holidays Group is registered in West Drayton, United Kingdom, with registration number 11730934 and VAT registration number 313788488. We operate a global marketplace connecting users with local, licensed affiliates who provide tours, activities, admission tickets, and transfer services.
3. Eligibility
You must be at least 18 years of age to use the website and Services. By using the website and Services, you represent and warrant that you are at least 18 years of age or have the consent of a legal guardian.
4. Our Role
Kingdom Holidays Group operates a platform for booking travel-related services worldwide. We facilitate bookings with local affiliates who are licensed by the relevant authorities in each country. While we carefully select our affiliates and strive to ensure a high-quality experience, your contract for the services is directly with the affiliate, not with Kingdom Holidays Group.
5. Affiliate Contracts and Liability
When you book a service through our platform, you enter into a contract directly with the local affiliate providing that service. Kingdom Holidays Group is not a party to that contract and is not responsible for any loss, damage, or injury arising from the services provided by the affiliate. Any claims or disputes related to the services must be addressed directly with the affiliate.
6. Booking Process
- Placing a Booking: Once you choose a service, follow the booking process on our website. Bookings are subject to availability.
- Payment: All payments must be made in full at the time of booking. We accept major credit and debit cards.
- Confirmation: Upon successful payment, you will receive a booking confirmation via email. This confirmation serves as proof of your reservation.
7. Pricing and Availability
- Prices: All prices on our website are in GBP (British Pounds) unless otherwise stated. Prices are subject to change without notice, but changes will not affect confirmed bookings.
- Availability: All services are offered subject to availability. We strive for accuracy, but Kingdom Holidays Group is not responsible for availability changes by third-party affiliates.
- Vehicle Variability: Vehicles may vary by country, and their models, features, and availability may differ. If there are issues with the booked vehicle, a replacement of suitable seating capacity will be arranged, subject to availability.
- Baggage Allowance: For Airport and Station Transfers, each passenger is allowed one piece of hand luggage and one check-in bag. Additional luggage must be arranged by the guest.
8. Cancellations and Refunds
- User Cancellations: Cancellation policies vary by affiliate. Please review the specific terms before booking. Some bookings may be non-refundable or subject to cancellation fees.
- Affiliate Cancellations: If an affiliate cancels your booking, Kingdom Holidays Group will notify you and arrange an alternative service or provide a full refund.
- Refund Policy: Refunds (if applicable) will be processed within 7-10 business days.
9. Changes to Bookings
Contact Kingdom Holidays Group to amend your booking. Not all bookings are eligible for changes, and fees may apply.
10. User Responsibilities
- Accurate Information: Provide accurate and complete information when booking.
- Meeting Requirements: Comply with all service requirements, including arrival times, dress codes, age restrictions, and health or safety regulations.
- Travel Documents: Ensure you have the necessary travel documentation.
11. Limitations of Liability
- Third-Party Services: While we work with licensed affiliates, Kingdom Holidays Group is not liable for injuries, losses, or damages caused by their services.
- No Guarantee: Kingdom Holidays Group does not guarantee the accuracy of information on the website or uninterrupted service.
- Maximum Liability: Our liability is limited to the amount you paid for the service.
12. Intellectual Property
All website content is the intellectual property of Kingdom Holidays Group or its licensors. You may not use our content without written permission.
13. Privacy
Our Privacy Policy explains how we collect, store, and use your personal data.
14. Website Use
- Use Restrictions: Use the website only for lawful purposes and in a way that does not infringe upon the rights of others.
- Prohibited Actions: You may not transmit harmful, unlawful, or offensive content; upload malware; or attempt unauthorized access to the website.
- Compliance: Comply with all applicable laws and regulations when using our website.
15. Termination
Kingdom Holidays Group may terminate or suspend your access to the website and Services for any violation of these Terms.
16. Amendments
Kingdom Holidays Group may update these Terms. Changes will be posted on this page with an updated "Effective Date." Continued use of the website signifies acceptance of the revised Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales.
