Refund Policy

General Principles

• Service-Specific Policies: Refund policies vary depending on the specific service booked (e.g., airport transfers, private tours, concierge services). The specific cancellation and refund policy applicable to your booking will be provided to you at the time of booking and will form part of your contract with us. It is crucial that you review this information carefully before confirming your booking.
• Non-Refundable Services: Some services may be non-refundable, or may have limited refund options. This will be clearly stated at the time of booking. For example, certain tickets for events or attractions may be non-refundable by the ticket provider, and we are bound by their terms.
• Third-Party Service Providers: Where we act as an intermediary for third-party service providers (e.g., hotels, tour operators), the refund policy of the respective provider will apply. We will make reasonable efforts to assist you in obtaining a refund from the third party, but we are not responsible for their refund decisions.
• Force Majeure: In the event of force majeure (e.g., natural disasters, acts of terrorism, strikes), our refund policy may be affected. We will assess each situation individually and make reasonable efforts to provide a fair resolution, but we cannot guarantee refunds in all cases.
• Cancellation by Us: If we cancel your booking for reasons within our control, you will be entitled to a full refund. If we offer alternative arrangements that you accept, a refund may not be due, or may be partial, depending on the circumstances.
• No-Shows: If you fail to show up for a booked service without prior notice, no refund will be issued.

Specific Refund Scenarios (Examples - Refer to Your Booking Confirmation)

• Airport Transfers: [Example: Cancellations made more than 24 hours before the scheduled pick-up time will be eligible for a full refund. Cancellations made within 24 hours of the scheduled pick-up time may be subject to a partial refund or no refund.]
• Private Tours: [Example: Cancellations made more than 7 days before the scheduled tour date will be eligible for a full refund. Cancellations made between 7 and 3 days before the tour date will be subject to a 50% cancellation fee. Cancellations made within 3 days of the tour date are non-refundable.]
• Concierge Services: [Example: Refunds for concierge services will be assessed on a case-by-case basis, depending on the nature of the service and the stage of completion.]

Refund Process

To request a refund, please contact us as soon as possible at:

Please provide your booking reference number and the reason for your refund request.

We will process your refund request as quickly as possible. Refunds will typically be made to the original payment method used for the booking. Please allow 5-10 business days for the refund to appear in your account.

Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Refund Policy periodically for any updates.